PeptiGenix is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order, you consent to the practices described in this policy.

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1. What Personal Information We Collect

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A. Information You Provide

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Account login credentials

• Payment method (processed by secure third-party providers)

B. Information We Automatically Collect

• IP address

• Browser and device details

• Pages viewed, time on site, and analytics

• Cookies and tracking data

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C. Verification for Research-Only Products

Because PeptiGenix supplies research-only materials, we may request verification details such as:

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• Confirmation you are 18+

• Confirmation that products will be used strictly for laboratory, scientific, or research purposes only, not for human consumption, therapeutic use, or veterinary use

• Professional or institutional affiliation (if applicable)

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We do not collect sensitive information unless required by law and with your consent.

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2. How We Use Your Personal Information

We use personal information for purposes including:

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• Processing and delivering orders

• Customer service and account management

• Preventing fraud and verifying research-only intent

• Improving website functionality

• Communicating updates, promotions, and service notices

• Complying with Australian law and record-keeping obligations

• We do not sell your personal information.

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3. Disclosure of Personal Information

We may disclose your information to:

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• Payment processors, shipping providers, and IT service providers

• Analytics and marketing platforms (opt-in only)

• Law enforcement, regulators, or courts when required by law

• We ensure third parties handle data in accordance with the APPs where applicable.

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4. Overseas Disclosure

• Some service providers we use may store or process information overseas, including in the United States, United Kingdom, European Union, or other jurisdictions.

• We take steps reasonable in the circumstances to ensure these providers comply with the Australian Privacy Principles or similar standards.

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5. Payment Information

• Payments are processed through secure, PCI-compliant third-party payment gateways.

• PeptiGenix does not store full card numbers on our servers.

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6. Cookies & Tracking

We use cookies and related technologies to:

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• Improve user experience

• Monitor site performance

• Personalise content

• Users may disable cookies in their browser settings.

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7. Data Security

• We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

• This includes encryption, secure servers, and strict access controls.

• However, no method of electronic storage or transmission is completely secure.

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8. Access and Correction

Under the APPs, you may request:

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• Access to personal information we hold

• Correction of inaccurate or outdated information

• We will respond within a reasonable timeframe.

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9. Data Retention

We retain information only as long as necessary to:

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• Complete orders

• Meet legal and financial reporting obligations

• Resolve disputes and maintain business records

• You may request deletion unless we are required to retain the data.

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10. Direct Marketing

• We may send promotional emails or updates if you have opted in.

• You may unsubscribe at any time.

• We comply with the Spam Act 2003 (Cth).

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11. Age Requirements

• PeptiGenix does not sell products to individuals under 18.

• We do not knowingly collect data from minors.

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12. Research-Only Use Disclaimer

All products sold by PeptiGenix are intended strictly for laboratory, scientific, and research purposes only.

By purchasing or using our products, you acknowledge and agree that:

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• Products are not intended for human consumption, medical use, therapeutic applications, or veterinary purposes.

• Products must be handled only by qualified professionals in controlled research environments.

• You are solely responsible for understanding safe handling, storage, and disposal requirements.

• You will comply with all applicable Australian laws, regulations, and institutional guidelines related to chemical handling and research.

• PeptiGenix is not liable for misuse, improper handling, or applications outside of legal research parameters.

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13. Complaints

• If you believe we have breached the APPs, contact us so we can address the issue.

• We will respond within 30 days.

• If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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14. Changes to This Policy

We may update this Privacy Policy as needed.
The latest version will always be available on our website.

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15. Contact Us

PeptiGenix – Privacy Officer
Email: support@peptigenix.com